Website Terms of Use

Who operates this website

om-travels.in is operated by Om Taxi Service, a proprietorship, trading as Om Travels. The registered office and every branch address is published at /company-information. Where this page says "we", "us" or "Om Travels", it means Om Taxi Service.

This website is one channel of a single operating business. Whether you reach us by browsing this site, calling the numbers published in our footer, or writing to us on WhatsApp, you are dealing with the same company on the same terms, and nothing about which channel you used changes who is responsible for your trip.

These Terms of Use are about the website specifically: what it is, what the information on it means, and what you may and may not do with it. They are not our complete terms of business, and they are not the document that creates a booking. Read them alongside our Booking Terms & Conditions, particularly once you are ready to actually reserve a vehicle.

Acceptance and eligibility

By using this website, browsing it, pricing a trip on it, or submitting an enquiry through it, you accept these Terms of Use as they stand at the time. If you do not accept them, please do not use the website: we do not ask you to click through a separate agreement before you may look at a page, because these terms apply to the act of using the site itself.

Acceptance means two things in practice. First, a rule stated here, what you may do with our content, where a complaint goes, which courts have jurisdiction, applies to you for as long as you are using this website, whether or not you read this page before you started. Second, where these terms point you onward, to our Booking Terms & Conditions, or to a specific policy such as the Disclaimer or the Acceptable Use Policy, that document applies too, on its own terms, once you reach the point it governs. Accepting this page does not mean you have accepted a booking. It means you have accepted the rules for looking at the page in the first place.

You must be 18 years of age or older to submit an enquiry or make a booking. This sets out legal capacity to enter into a contract with us; it is not a rule about who travels. A chauffeur-driven vehicle we run every day carries children, students and family members well under 18, and none of that is affected by this clause. What it means in practice is that the enquiry, the Quotation and the booking itself must be made and confirmed by an adult, whether that adult is the passenger, a parent or guardian arranging travel for a minor, or a corporate travel desk booking on behalf of an employee. If you are booking on someone else's behalf, a family member, a guest, a colleague, you confirm to us that you are authorised to do so and that the details you give us are accurate, and you remain the person we look to for that booking.

Scope: this website, and your booking

These terms govern your use of this website. Your booking, once one exists, is governed separately by our Booking Terms & Conditions, and the gap between the two matters more than it might look on a page like this one: it exists to protect you as much as it protects us. A visitor to this website can, in a few minutes, browse our fleet, read a route page, and see a fare figure against a trip. None of that is a booking, and none of it should feel like one: no vehicle is held for you, no driver is assigned, and no cancellation charge of any kind can ever apply merely because you looked at a page or saw an estimate. A binding commitment, on either side, begins only once the steps set out below have actually happened.

A booking with us follows a specific sequence, and it is worth setting out here so the gap between looking and booking is never in doubt. You enquire, by phone, WhatsApp, or the enquiry form on this website, giving us your trip details. We work out a fare against those details and send you a written Quotation. You confirm that Quotation in writing and, where an advance is due, pay it. Only then do we issue a Booking Confirmation, and only from that point does the Booking Terms & Conditions govern your trip. Every step before the Booking Confirmation is part of using this website. Every step from it onward is part of your booking.

Nothing on this website constitutes an offer. Prices, availability, itineraries and vehicle images are indicative and are an invitation to enquire. A binding contract arises only as set out in our Booking Terms & Conditions.

Think of a fare shown against a route the way you would think of a price tag in a shop window. It invites you to come in and ask; it does not bind the shop to sell at that figure to whoever happens to read it from the pavement. A vehicle image, an availability indicator or an estimated fare on this website works the same way. It tells you what to expect once you enquire. It does not create a right to hold us to it merely because you saw it, and it does not entitle you to a specific vehicle, a specific driver or a specific fare simply because a page displayed one on the day you looked.

We keep these two documents separate, rather than folding everything into one long agreement, because they apply to two different groups of people at two different times. Everybody who opens this website is bound by the terms on this page, whether or not they ever go on to book with us. Only somebody who actually reaches a Booking Confirmation is bound by the Booking Terms & Conditions, and that document is written for exactly that relationship: what happens on the day, how a cancellation is charged, what we owe you if something goes wrong. Keeping the two apart means neither document carries a rule that does not belong to it.

Permitted use

You may use this website to browse our services and vehicle classes, price a trip using the fare calculator, read about a specific route, submit an enquiry with your trip and contact details, and read our published policies. None of this needs an account: this website does not ask you to register, choose a password, or log in to do any of it, and there is no customer account system behind it.

This permission is for your own use: pricing a trip you or your organisation may actually take, sharing a page with someone travelling with you, or reading a policy before you enquire. It is not a permission to build anything on what you see here, a competing fare comparison, a scraped copy of our route pages, a directory listing that reproduces our content. Where you want to use anything from this website for a purpose beyond your own trip planning, write to us first at info@om-travels.in rather than assume that a page being public makes it free to reuse.

In practice this permission covers most of what a genuine visitor actually comes here to do. A family planning a wedding might compare our tempo traveller and mini coach pages before deciding how many vehicles the day needs. A corporate travel desk might price three or four routes before putting a figure in front of its own finance team. A traveller might print a fare page to show a relative who is paying for part of the trip, or forward a route page in a family group while everyone works out who is coming by road and who is flying in. All of that is exactly what this website is for, and none of it needs anything from us beyond what these terms already give you.

Prohibited conduct

You must not use this website to submit false information: a fabricated pick-up address, a phone number that is not yours, or a name used to disguise who is actually travelling. You must not attempt to access any part of the system behind this website that is not meant for the public, probe it for weaknesses, or interfere with how it works for anyone else. You must not scrape, bulk-copy or systematically extract our content, our route data or our fare tables, whether by an automated tool or by hand, for use anywhere else. You must not use the enquiry form or any published contact channel to send spam, unsolicited commercial messages, or content meant to harass, threaten or abuse a member of our team or one of our drivers. And you must not use this website for any purpose that is unlawful under Indian law, or that misrepresents your relationship to a booking that is not yours.

Where we reasonably believe any of this has happened, we may refuse to act on an enquiry, decline a booking, or, where the conduct is serious, report it to the appropriate authority. The full list of prohibited content and conduct, including everything Rule 3(1)(b) of the IT Rules 2021 requires us to enumerate, is at /legal/acceptable-use, and it applies alongside this section rather than instead of it.

These rules exist because a website like this one feeds directly into a real dispatch decision. A false pick-up address does not stay a website problem: it becomes a driver sent to the wrong gate at the wrong hour, and a passenger who is not there when he arrives. A fare table built from years of actually driving these roads is not free content for a rival operator to lift into their own listing overnight. And a message sent to abuse a member of our team or one of our drivers is not a complaint we owe a reply to; it is conduct we are entitled to refuse to deal with. None of this is about limiting how you use the website for what it is built for. It is about keeping the one channel between a genuine enquiry and an actual vehicle honest.

Intellectual property

The Om Travels name, the wordmark, the site design, the route and fare data and every photograph and illustration on this website belong to us or are used under licence. Working out the route and fare data you see here, distances built from years of actually driving these roads rather than a straight-line estimate from a map service, has taken real time and real trips, and the design and photography are commissioned specifically for this business. None of it is generic content picked up from elsewhere, and none of it is free for another operator to lift.

What you get by visiting this website is a personal, non-exclusive and revocable permission to view its pages and share a link to one, nothing more. You may view and share a link to a page. You may not republish, scrape, or reuse our content, our fare tables or our route data for another site or service without our written permission, whether that reuse is for a competing transport business, a price comparison tool, a directory, or any other purpose. The Om Travels name and wordmark are used under trade mark law and are not to be used in a way that suggests an association with us that does not exist.

This matters beyond the ordinary reasons a business protects its name. A booking made with the wrong company, because a page or a listing looked close enough to ours to be mistaken for it, is a genuine risk to a passenger, not merely a commercial nuisance to us. We have built our reputation over years of actually driving these routes, and a name, a wordmark or a fare table that looks like ours but is not ours puts that reputation, and a traveller sitting in a car that is not one of ours, in someone else's hands without our knowledge. Where we become aware of a site, a listing or a document that uses our name or our content in a way likely to be mistaken for us, we will act on it, including by asking the platform hosting it to take it down.

Content you submit

Where you submit a review, a photograph or a testimonial, whether directly to us or on a platform we then feature on this website, you keep ownership of it and grant us a licence to use it, on the terms set out at /legal/acceptable-use. We ask for this licence because a review or a photograph is only useful to us if we can actually show it, on this website, in our marketing, or in answer to a question about our service, and asking for it in advance is more honest than assuming it.

You confirm you own the content or have permission to share it, and that any identifiable person in it has consented: a fellow passenger in a photograph, a family member named in a testimonial. We may decline to publish, or remove, any content that is inaccurate, unlawful, or does not fairly represent what actually happened, and we are not obliged to publish everything we are sent. Submitting content to us does not entitle you to payment unless we have agreed one with you separately in writing.

We ask for a licence rather than ownership because a review is yours: it is your account of your own trip, and it should stay recognisably yours wherever we use it. What we need is the freedom to actually show it, on a route page next to the vehicle you travelled in, in an answer to somebody asking whether we run to a particular town, or in material we prepare for a corporate account considering us. We will not edit a review to change what it says, though we may trim it for length or remove a detail that identifies a private address or a specific driver's mobile number, for the same reason we do not publish those details anywhere else on this website.

Accuracy of information

We keep this website up to date, and a route distance, a fare or an availability shown on it is our honest current position rather than a guarantee. The figures behind a route page are drawn from how that route is actually driven, not a straight-line estimate, and we revisit them as conditions change: a diversion opens, a toll is revised, a season changes what is achievable in the hills.

What this website states is a current position, not a promise locked in for all time, because a road, a toll and a fuel price all move independently of when we last updated a page. What never moves after the fact is your own trip: once we have issued you a written Quotation, that document is what you are quoted against, whatever changes on the website afterwards. Fuller detail on what is indicative and what is guaranteed, section by section, is at /legal/disclaimer.

This also explains why two visits to the same route page, weeks apart, can show a different fare: the underlying road is not static. A toll revision, a new stretch of expressway, a diversion around work near a hill town, a seasonal closure, each of these genuinely changes what a trip costs to run, and this website is kept current rather than kept unchanged. Treat a figure you see here as a well-informed estimate that will very likely sit close to your final Quotation, rather than as a number carved into the page. The Quotation is the point at which a figure becomes yours.

Third-party links and content

This website may link to a third-party site or embed third-party content: a map service such as Google Maps to show our office location, a review platform such as Google or Justdial where our own reviews live, or WhatsApp to open a conversation with us. We link to these because they make dealing with us easier, finding our office, checking what other customers have said, messaging us directly, and not because we are recommending everything else on the other end of the link.

A link is not an endorsement of that site's content, and we are not responsible for it. We do not control how a third-party site is run, what it does with information you give it there, or whether it stays available. Once you follow a link off this website, you are dealing with that service on its own terms and under its own privacy notice rather than ours, and anything you agree to there is between you and that service.

We do not carry advertising on this website. Every third-party service we link to or embed exists because it does one job better than we could build ourselves: a map service knows the roads better than a static image ever could, a review platform is run independently of us and cannot be edited by us, and WhatsApp is simply the messaging application most of our customers already have open. If we ever add a new third-party service to this website, it will be because it serves you directly.

Availability

We keep this website available and maintained to a reasonable standard, and we schedule updates for the time that affects the fewest visitors. We do not warrant it will be free of interruption: a website can be briefly unreachable during maintenance, an update, or an issue outside our control, in the same way any online service can be.

A temporary outage does not affect a booking already confirmed, since that record is kept independently of the site being up. Your Quotation and your Booking Confirmation are shared with you directly, in writing, at the time they are issued, and are not something that exists only if this website happens to be reachable that day. And where the website itself is briefly down, our phone lines and WhatsApp number, published in the footer of every page, keep working regardless, because they do not depend on this website at all.

If you ever land on this website during a brief outage, the right next step is simply to call or message us on the numbers published in the footer of every page, rather than wait and refresh. Nothing about how we run your trip, confirm a booking or answer the phone depends on this website being reachable at that moment, because none of those things are built to depend on it. The website is how most people reach us first. It is not the only way, and it is never the only record of your booking.

Limitation of liability

This section is about liability connected with using the website itself: an error on a page, a period the site is unreachable, content that turns out to be wrong before it was corrected. It is not about liability for your trip, the vehicle, the driver, or anything that happens on the day, which is a different question, governed by your booking and answered in full at /legal/limitation-of-liability.

We keep the two separate for the reason this whole page keeps the website and the booking separate: the risks are different in kind. A mistake on a web page is, at worst, an inconvenience, corrected once we know about it. A mistake on your actual trip is a different order of concern, and it is answered by a policy written for exactly that, rather than folded into a page about how you may use a website.

Nothing in these Terms limits your rights under the Consumer Protection Act, 2019, including your right to approach a Consumer Commission having jurisdiction.

Privacy and cookies

How we collect and use your personal data is set out in our Privacy Policy at /privacy-policy, and how we use cookies is set out at /legal/cookie-policy. In brief, when you submit an enquiry through this website we collect what you give us, your name, phone number, email address and trip details, so we can work out a fare and respond to you. We do not ask for anything beyond what preparing a quotation actually needs.

This website uses cookies and similar technology to keep basic functions working and to understand how the site is used, in the ways set out at /legal/cookie-policy. Submitting the enquiry form is how you consent to us using your details to respond to that enquiry; it is not consent to anything beyond that, and the full statement of your rights over your own data, including how to ask what we hold about you and have it corrected or deleted, is in the Privacy Policy.

We do not ask for anything on this website that a fare and a reply genuinely do not need. There is no field on our enquiry form asking for a reason unrelated to your trip, no request for a document before we have even spoken to you, and no account for you to create, which means no password of yours sitting in our systems at all. Where a booking later calls for an identity document, for a corporate account or a statutory requirement, that request comes later, in writing, tied to an actual booking, and is covered by the fuller detail in the Privacy Policy rather than by this page.

Grievance mechanism

If anything on this website, or your booking, gives you cause to complain, write to us, call us, or message us on WhatsApp: every channel reaches the same desk. Our Grievance Officer and the full escalation ladder, including the timelines we work to, are published at /grievance-redressal.

In brief, every complaint is acknowledged within 24 hours and resolved within 15 days, and never later than one month, whether it concerns something on this website or something on your trip. That page also sets out where to go if you are not satisfied with our answer, including the National Consumer Helpline and the Consumer Commission for your area, so you are never left with only our word to rely on.

A complaint reaches a named person, our Grievance Officer, published by name at /grievance-redressal along with a direct phone number and email address, and the same escalation ladder applies whether your complaint is about a page on this website, a fare that looked wrong, or something that happened on your actual trip. We would rather hear from you directly than have you go straight to a public review or a regulator, because most complaints are genuinely faster to put right with a phone call than with a formal process, and every formal route stays open to you regardless of whether you call us first.

Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to your rights as a consumer to approach a Consumer Commission having jurisdiction over your place of residence or business, the courts at Panipat, Haryana have jurisdiction. We have chosen Panipat because it is where our registered office, our records and our management actually sit: it is the natural forum for a dispute either of us might bring, in the same way a company's own city is ordinarily where its disputes are heard.

That said, this clause never overrides your own statutory choice. If you are a consumer under the Consumer Protection Act, 2019, you may bring a complaint before the Consumer Commission that has jurisdiction over where you live or work, regardless of where our office is, and nothing in this clause, or anywhere else on this website, is written to take that choice away from you.

These Terms do not require you, as a consumer, to submit a dispute to arbitration. Arbitration is used only in our business-to-business contracts, set out in those contracts themselves. We keep it that way deliberately. An arbitration clause is appropriate between two businesses negotiating a contract on comparable footing, a corporate travel account, an agreement with a vehicle partner, where each side can weigh the terms before signing. It is not appropriate between us and an individual booking a car for a wedding or a flight, and Indian courts have consistently held that a consumer's statutory right to approach a Consumer Commission cannot be taken away by an arbitration clause, even where one exists elsewhere in a wider commercial relationship. So this page does not attempt one, and no clause anywhere on this website compels you, as a consumer, into arbitration.

Changes to these terms

We may update these Terms of Use from time to time: to reflect a change in the law, a new feature on this website, or simply to make a clause clearer than it was before. Continuing to use the website after an update takes effect means you accept the version then in force, which is why the effective date at the top of this page always tells you which version you are reading.

We inform users of changes to our rules and regulations, privacy policy and user agreement at least once every year, and immediately where a change materially affects your rights. Material changes are notified by email and WhatsApp to our enquiry and customer list and by an on-site banner displayed for 30 days.

Not every change is treated the same way. A change that materially affects your rights, a change to what data we collect, to where a dispute is heard, to how content you submit may be used, is announced through the direct channels and the on-site banner the clause above describes, so you see it before you keep browsing rather than discover it later. A smaller change, correcting a typo, clarifying wording that already reflected our policy, is simply recorded in the changelog. Either way nothing changes quietly: /legal/changelog carries every version of this page we have published, so you can always see exactly what moved and when.

Severability and entire agreement

If any part of these Terms is found unenforceable, the rest continues to apply. In practice this means that if a court or a regulator were ever to find one clause on this page invalid, perhaps because a law changes after we publish it, that finding affects only that clause. Every other clause, and the document as a whole, keeps working exactly as it did before.

These Terms, together with our Booking Terms & Conditions and the policies they refer to, are the entire agreement between us about your use of this website. A conversation, an email or a WhatsApp message that came before you started using the site does not add to or override what is written here. If something was promised to you that matters, ask for it in writing, and it becomes part of your actual booking through the Quotation process described above rather than an informal understanding this page cannot see.

If we do not act immediately on a breach of these terms, for instance if a minor misuse of the enquiry form passes without comment, that does not mean we have given up the right to act on a similar issue later. Each situation is looked at on its own facts.

Om Travels operates today as a proprietorship. If our business structure ever changes, for example if it is incorporated as a company, or if the business is transferred to a successor who continues operating it, these Terms transfer with it, and you continue dealing with whichever entity is running om-travels.in at the time, on the same terms published here. We will update the entity named at the top of this page if and when that happens, and the change is recorded in the changelog like any other.

Questions about this page: info@om-travels.in. Registered office: Grand Trunk Road, Panipat, Haryana.