Fuel Policy

The default: fuel is included

Fuel is included in the fare for every chauffeur-driven hire, whatever the vehicle burns and however far the road actually runs. This is the default position on every quotation we issue, and it changes only where your written quotation expressly states otherwise.

This single line removes what is, in practice, the most common source of an awkward moment on a long outstation drive: a driver pulling in at a fuel station midway through the trip and turning to you for cash. It does not happen on a booking with us. The pump is his employer’s business, not yours, and it stays that way for the whole distance, whether the day is a short local run or a week on the road.

Why it matters

A fuel-inclusive fare removes the one argument that comes up most often on the road: who pays for the next tank of diesel or the next CNG fill. It does not become your problem in the hills, on a long outstation leg, or anywhere else the trip takes the vehicle. The figure on your quotation is the figure you pay, and fuel is already part of it.

It matters because a chauffeur-driven hire is meant to save you exactly this kind of working out. You are not there to calculate how much diesel a return trip to the hills will need, or to carry loose cash for a driver you have known for a few hours. That arithmetic, and the running cost behind it, is ours to settle before we quote you, not yours to settle on the road. A family travelling for a wedding, or a company sending an employee on a multi-day outstation assignment, can plan the trip to the rupee before it starts, because the figure on the quotation is the whole of what the vehicle costs to run, not a starting point that grows once you are underway.

Fuel type by vehicle class

Our vehicles run on petrol, diesel or CNG, depending on the class and the model allotted. Which fuel a particular car uses does not change what you pay: the published rate for the class you book is inclusive of fuel either way, whatever is under the bonnet.

The practical difference between the three is not in your fare. It is in how a very long day on the road actually unfolds. A diesel vehicle typically covers the length of an outstation leg without needing a stop that is not already a natural part of the trip, a meal, a stretch, a change of driver. A CNG vehicle can need one planned refuelling halt on a genuinely long route, worked into the day the same way any other halt would be. A petrol vehicle, generally allotted for a shorter or a local duty, is rarely affected either way. None of this changes the bill at the end of the trip; it only shapes how the day is planned.

CNG specifics

Where the vehicle allotted to you runs on CNG, a long outstation day may need a short refuelling halt along the route, the same as any vehicle running low on fuel would. This is built into how the trip runs and it does not change your fare.

Where we can see from your itinerary that a route is long enough to need this, it is planned for before the trip starts rather than discovered on the road, so it reads as an ordinary halt on your day plan rather than an unplanned stop that eats into your time. On a local or an in-city hire, where CNG stations are close together and a full tank comfortably covers a day’s running, this practically never comes up at all.

Fuel-price movement

A price we have quoted you may be revised only where a fuel-price change is formally notified by the oil marketing companies. That is one entry on a short, closed list of what can change a quoted price after it has been given, and the full list is published at /booking-terms rather than restated here.

The word closed is doing real work in that sentence. A fuel-price rise on its own is not a licence to inflate a quote after you have accepted it, and it is not open to interpretation or to a change of mind on our side once the booking is confirmed. What that closed list protects you from is a pattern familiar enough in this trade to have a name: a low headline fare that quietly grows once the vehicle is already on the road, at the point where a customer has little practical choice left. Ours cannot move that way. Any revision reaches you in writing, with the reason and the number behind it, before it applies, and the same short list governs every customer alike, not just the ones who ask.

What a driver may and may not ask you to pay for

A driver on one of our duties has no authority to ask you for money towards fuel, at a pump, on the road, or once the trip has ended. This holds whatever reason is given: a full tank, a top-up before the return leg, a longer route caused by traffic or a diversion, or simply running short before the day is done. None of it is your bill to settle, in cash or otherwise, and none of it changes what you owe against your quotation.

If a driver does ask, tell us. Call the number on your quotation or booking confirmation, +91 99966 69190, or write to us, and treat it as a conduct matter rather than something to work out with the driver on the spot. We look into every report of this kind and follow it up with the driver concerned, and the fuller escalation ladder, with named officers and our response timelines, is published at /grievance-redressal.

The cost of fuel is included in the consideration for all chauffeur-driven hires unless your written quotation expressly states otherwise. You will never be asked to pay for fuel at a pump, and a driver has no authority to ask you to. If one does, call +91 99966 69190.

Exceptions

Fuel-inclusive pricing is the position for every hire booked through this website. A small number of long-term and corporate arrangements are run differently, on a fuel-reimbursement basis, and only where that is set out in a separate written agreement with the client. Where one applies to you, its terms are in /corporate/terms, not here.

The two are structured differently because a large account runs on a different rhythm altogether: trips taken through a month are gathered onto one invoice at the end of it, against a signed duty slip behind every leg, rather than settled one fare at a time. A fuel-reimbursement line inside that structure is easier for a finance team to reconcile against its own fuel-price records than a fuel-inclusive rate folded into every individual trip would be. It is set out in writing on a large account before it applies, never as a default and never something that appears on a booking without a signed agreement behind it.