Company Information

Registered entity

om-travels.in is owned and operated by Om Taxi Service, a proprietorship, trading as Om Travels.

A proprietorship has no separate legal existence from the person who owns it. There is no board, no share register and no company profile filed with the Ministry of Corporate Affairs, because none of those apply to this form of business; the proprietor carries the business in his own name and is personally answerable for it. That is exactly why this page exists in place of a corporate filing: it is where that identity, along with the office it works from and the person you can hold to account, is put on record once, in full, for anyone deciding whether to book with us.

Every trip booked through om-travels.in is supplied by this one entity, from enquiry to invoice. We are not a marketplace connecting you to independent operators who each carry their own terms and their own name; the vehicle, the driver, the fare and the responsibility for the trip all sit with Om Taxi Service. How that registration translates into the tax charged on your fare and shown on your invoice is set out at /legal/gst-and-invoicing; the registrations, permits and recognitions this entity holds are listed at /credentials. Neither is repeated here, because each already says it more precisely than a summary on this page could.

Registered and operational office

Grand Trunk Road, Panipat, Haryana. This is also our operational yard and the office and yard for the published Panipat to Delhi route.

This address is where the fleet is based, where a vehicle is maintained and made ready between duties, and where the paperwork for a trip, from the vehicle allotted to it to the driver assigned to it, is kept. It is the operational centre of the business rather than somewhere you generally need to visit; a trip begins wherever you ask us to collect you, and this office works in the background of that pick-up rather than as a stop on the way to it.

Where the business is registered and where a trip starts are two different questions, and this page only answers the first one. Every route we run out of Delhi, across the National Capital Region, or up towards Chandigarh, Jaipur, Dehradun, Haridwar or Shimla begins at the address you give us, not at this one. The single published exception, a fixed drop between Panipat and Delhi, exists because this is where we happen to be based, not because it describes where the rest of our work happens.

Offices and branches

This is also our only office. We do not run a second corporate office, a separate garage or a depot at any other address, so the address above is a complete answer rather than the first entry in a longer list. If that ever changes, the change is made here first, because this is the one page on the site where it is stated.

Any written notice, legal correspondence or document addressed to Om Taxi Service should be sent to this address. It is the registered office as well as the operational one, so there is one address to use rather than a choice between two.

Why we publish this page

The Consumer Protection (E-Commerce) Rules, 2020 require any business that sells to a consumer online, whatever its size or legal form, to state its legal name, its registered address and how to reach its customer care and its Grievance Officer, before that consumer commits to buying anything. This page is how we meet it.

The point of the requirement, and the reason we would keep a page like this even if nobody made us, is that a customer deciding whether to book a car for a wedding, an airport run or a week on the road is entitled to know, in plain terms, exactly who she is entering into a contract with. Everywhere else on this site we write as Om Travels, because that is the name our customers actually use and the one that says what we do. Here, once, we write as the entity the law asks us to name, so the two are never in doubt against each other.

Customer care

Full channels, hours and desk-by-desk contacts are at /contact. The line is answered at any hour; a written quote comes back the same day, 9 am to 9 pm.

Customer care is the first place to take any question, about a fare, a vehicle class, a wedding booking or a trip already under way. It is answered directly by this business, not by a separate call centre or a third party, and it is named here because the disclosure rules require a customer care contact alongside the registered identity above. The detail behind it, the individual channels, the hours each one keeps and which desk handles what, is kept at /contact rather than repeated here, so a change to a phone line or an hour only has to be made in one place.

If customer care cannot settle something to your satisfaction, the next step is not a different conversation with the same desk. It is a formal complaint to the Grievance Officer named below, which carries its own acknowledgement and resolution timeline rather than an informal one.

Grievance Officer

Sachin Jaglan, Grievance Officer. Email sachin@om-travels.in · Phone +91 99966 69190 · Grand Trunk Road, Panipat, Haryana. The full escalation ladder and our published timelines are at /grievance-redressal.

A Grievance Officer is a specific, named point of accountability that Indian consumer protection and information technology law both require an online business to identify, separate from ordinary customer support. The role exists so a complaint customer care could not resolve has somewhere formal to go, with a person’s name attached to it rather than a department. Naming that person here, on the page the law specifically requires it on, and again at /grievance-redressal, where the acknowledgement and resolution timelines are set out in full, is deliberate: the identity and the process are two different disclosures, made in two different places, so each page answers exactly the question it is meant to.

Ownership

Om Travels is the trading name customers see everywhere; Om Taxi Service is the business that owns it, and appears here, on every invoice, and in the statutory line of our footer, and nowhere else.

That is not two businesses under one roof. It is one business using two names for two different jobs. "Om Travels" is how we introduce ourselves, because it is short, it is what our customers already call us, and it says what we do without a legal suffix getting in the way of it. "Om Taxi Service" is how the business is identified in law, on the document that actually creates an obligation: an invoice, a contract, a regulatory filing. That distinction is exactly what this page and the statutory line in the footer exist to preserve. A customer scrolling the site reads one name, and a customer holding a tax invoice reads the other, and both are correct.

If you are checking who you are dealing with before you book, whether for yourself or on behalf of a company arranging travel for its staff, this page and the matching entry in the footer are where that check is answered directly. Nothing about the trading name changes who is actually responsible for the trip.

Reaching us and keeping this page current

Two other pages carry the detail this one only points at. /contact lists every channel we answer on and the hours each one keeps, desk by desk. /grievance-redressal sets out how to raise a formal complaint, the escalation from customer care to the Grievance Officer to the Nodal Officer, and the timelines we work to at every step. Read either alongside this page for the complete picture: who we are, where we are based, and how to reach us.

The identity, the address and the officer named on this page are kept current. Any change to any of them, a new address or a change of proprietor, is made here first, because this is the one page on the site where the law specifically requires those facts to sit together.